Terms & Conditions
THESE TERMS
These are the terms and conditions on which we supply products to you, whether these are goods or services.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
RETAIL OF PRODUCTS AND SERVICES
By making an order, you are offering to purchase a product that we will accept to sell to you on the following terms and conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability, and any guarantees, warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. Startin Group Parts will email an order confirmation. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your purchase, and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to such changes.
1. GENERAL
1.1. Any acceptance by us of an order by you is subject to the following conditions. If your order form contains printed conditions, such conditions are accepted only in so far as they are not inconsistent with our terms and conditions as set out below. Our acceptance of your order will take place when we provide you with our written acknowledgement of your order or our delivery of goods to you.
1.2. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, due to unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods, or because we are unable to meet a delivery deadline you have specified.
1.3. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website. It remains your responsibility to read the terms and conditions on every occasion you visit and use this website. To ensure enforceability, we will notify you of any significant changes to these terms and conditions via email or during the order process. By continuing to use our website and services after such changes have been notified, you agree to be bound by the updated terms and conditions.
2 PRICES
2.1. Whilst we endeavour to adhere to our published prices, we reserve the right to amend them to those ruling at the date of dispatch. However, if the price changes after you place an order but before dispatch, we will notify you of the change and offer you the opportunity to cancel your order if you do not wish to proceed at the new price. All prices are in pound sterling and show both including VAT and excluding VAT.
2.2. For any goods that are purchased via our website, the price you pay is the price displayed when your order is accepted by us. While we take all reasonable care to ensure that the price of the product advised to you is correct, if we discover an error in the price of the goods you have ordered, we will inform you as soon as possible. You will then have the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly. If you choose to cancel and you have already paid for the goods, you will receive a full refund.
2.3 Prices may vary in-store to that shown on our site or any other advertising material unless expressly stated. We reserve the right to alter prices to account for inherent costs to our business.
2.4 All quotations provided are valid for 14 days, unless otherwise stated.
2.5. All delivery prices (where applicable) are quoted at the time you place your order and no credit will be issued for goods collected from any of our premises by you or any third party employed by you. Once a price has been agreed with you at the time of order confirmation, we will not make any changes to the agreed price.
3 PRODUCT INFORMATION
3.1 Any titles, descriptions, images, information or advice provided by us or published on our website in respect of goods is as accurate as possible although is for illustrative purposes only. In all instances, it is your responsibility to assure yourself that the parts supplied are suitable for the application involved.
3.2 Goods supplied will conform in all material respects to their description or to any sample or specification provided to and accepted by us. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the goods.
3.3 We reserve the right to supply goods of a revised or modified design, providing that any difference does not affect the goods performance or suitability for the intended purpose.
3.4. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Goods supplied by us must conform to their description. If there are any changes to the design or specification, these will be communicated to you, and your agreement to the revised or modified design will be required before proceeding with the order. Goods supplied by us may differ in colour or appearance from those shown on our website or the vehicle itself only with your prior agreement.
3.5. While every effort has been made to ensure the accuracy of our catalogue and product descriptions, we acknowledge that errors or omissions may occur. If you find any discrepancies between the parts supplied and the descriptions in our catalogue, please contact us immediately. We will work with you to resolve any issues, including providing a replacement or refund if appropriate. Replacement parts should always be checked against the original ones prior to fitting to ascertain their suitability for purpose.
4.. ESTIMATES
4.1 As stated in our delivery policy here - estimated lead times show the minimum number of business days before we expect to have the item available to sell from our supplier. It is important to note, especially with ongoing global supply chain challenges that are affecting all industries, that the availability for some items may take longer than the estimated lead time. We aim to deliver all items within 3-5 business days, if ordered before 5.00pm Monday to Friday.
4.2 Any prices are based on the costs of labour and materials relevant at this date and the Company reserves the right to alter the charges to meet any variations, whether due to increase in wages (controlled by national agreements), materials or increased cost from any other cause outside of the Company reasonable control.
5. VARIATION
5.1 Any variation agreed between the Company and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.
6. DELIVERY
6.1 The Company shall give the estimated time for the delivery of their part or accessory and shall make every effort to inform the customer if this estimated time cannot be met, although the company cannot accept a responsibility for delays outside its control.
6.2 All orders made via the website for delivery will be subject to the appropriate carriage charges stated at the point of order.
6.3 Time of delivery will not be of the essence and any delivery date is an estimate only. You will have the right to cancel any order without liability to us if delivery has not taken place more than 30 days after the time specified by us.
6.4 Any claim that goods have not been delivered to you by us must be notified by you to us within 7 days of their expected delivery.
6.5 All non-delivery claims will, at our discretion, be limited to replacing the goods or issuing a credit note within a reasonable time.
7. PAYMENT
10.1 Payment for goods shall be made prior to taking delivery of the parts or accessories.
8. AUTHORITY TO UPLIFE
8.1 Where a person who, is far as the Company is aware, has authority to uplift Goods or and does so, the Company shall have no liability to the Customer for any loss or damage resulting on any grounds whatsoever.
9. DATA PROTECTION
9.1 The Company will hold the information supplied for sales purposes as Data Controllers. This information may be padded to other carefully selected third party organisations. The company, or they, may contact the Customer by email, telephone or letter to inform the Customer of product or services which may be of interest into the Customer, or the Customer may be asked to participate in a customer survey either by the Company, your vehicle manufacturer or third party. If the Customer does not want their information to be used in this way please fill out our GDPR preferences form here.
9.2 All the agreements between the Company and the Customer are personal to the Customer. The Customer may not assign his rights or liabilities to any third party by any means.
10. DISTANCE SELLING REGULATIONS
10.1 Where the Customer is acting as a Consumer, if this Agreement has been conducted without any face to face contact between the company and the customer, or anyone acting on each party’s respective behalf, the Customer has the right to cancel this Agreement without giving any reason.
10.2 If the Customer cancels this Agreement, the Company will reimburse to the Customer all payments received from the Customer under this Agreement, without undue delay, and not later than:-
10.2.1. 14 days after the date on which the Company receives any Goods back; or
10.2.2. (if earlier) 41 days after the day you provide evidence that the Customer has returned any Goods; or
10.2.3. If there were no Goods supplied, 41 days after the day on which the Company are informed about the Customer's decision to cancel this Agreement.
10.3 The Company will make the reimbursement using the same means for payment as the Customer has used for the initial transaction, unless the Customer has expressly agreed otherwise, but in any event the Customer will not incur any fees as a result of the reimbursement.
10.4 The Company may withhold reimbursement until the Company has received any Goods back or the Customer has sent evidence of having sent back any Goods to the Company, whichever is the earliest. The Customer should send back any Goods or deliver them back to the Company at the address shown here, without undue delay and in any event not later than 14 days after receiving the goods.
10.5 The Company will require that the Customer bears the cost of returning any Gods to the Company.
11. RETURN OF PARTS
11.1 The Customer must take reasonable care of any Goods whilst they are in the Customer's possession. The Customer will be responsible for any loss or damage from when they are delivered to the Customer until and when they are returned to the Company.
11.2 The Customer is liable for any diminished value of any Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods
11.3. For business customers, goods purchased online may only be returned with our prior written authorisation, and we reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage. For consumers, you have the right to cancel your order for any reason up to 14 days from receiving the goods, in accordance with your statutory rights.
11.4 Return postage remains your responsibility unless, the goods are faulty or are incorrectly supplied, there is an unreasonable delay in delivery or because of an error on our behalf.
12. DISPUTE RESOLUTION
12.1. In the event of a complaint or dispute of any kind, we are committed to resolving issues quickly and amicably. Our complaints procedure, which can be found on our website here provides full details on how to make a complaint and how it will be handled. This is also available from the Company on request.
12.2. If a dispute cannot be resolved through our internal complaints handling procedure, both parties agree to first attempt to resolve the dispute through mediation. We will jointly appoint an independent mediator, and both parties will share the cost of the mediation process equally. Mediation will be conducted in good faith and will not affect either party's right to seek further legal recourse if necessary.
12.3. If you are a member of any trade body that offers dispute resolution services, we will provide you with the relevant contact details for their mediation services upon request.
12.4. For consumers, if your dispute is related to financial services, you have the right to refer your complaint to the Financial Ombudsman Service. Their contact details are as follows:
- Website: www.financial-ombudsman.org.uk
- Telephone: 0800 023 4567 or 0300 123 9123
- Email: complaint.info@financial-ombudsman.org.uk
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
12.5. By engaging in our services, you agree to follow these dispute resolution procedures before initiating any court proceedings. We believe this approach benefits both parties by facilitating a quicker and less adversarial resolution to any disputes that may arise.
13. STATUTORY RIGHTS
13.1 Where the Customer is acting as a consumer, nothing in these terms and conditions is intended to exclude or limit the Customer's statutory rights.
14. TRADE ACCOUNTS
14.1 A trade account will only be opened after satisfactory references have been taken up by the Seller after filling out our trade form here.
14.2 Trade accounts must be paid in full (unless otherwise agreed in Writing by the Seller) by the last day of each calendar month following the date of invoice or if such day is a non business day, the immediately preceding business day;
14.3. All goods purchased under these conditions are purchased by the Buyer in his capacity as a trade customer of the Seller and therefore attract discount. In these circumstances, save for those express warranties and guarantees set out in these Conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
14.4. If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, accruing on a daily basis from the due date until the date of actual payment, whether before or after judgment. You shall pay the interest together with the overdue amount.
14.5. In addition to interest on late payments, we may also charge for any reasonable storage and administration costs incurred as a result of holding goods that have not been collected or paid for within the agreed timeframe.
RETENTION OF TITLE AND CANCELLATION
This website, including but not limited to its content, layout, and design, are the copyright of Startin Group Ltd and its licensors. No part of this website may be reproduced in any form without the express permission of Startin Group Ltd.
RETENTION OF TITLE
15.1 All goods supplied by Startin Group Ltd remain our property until payment is received in full for the goods and any other amounts owed to us by you.
15.2 Until ownership of the goods has passed to you, you must:
- Store the goods separately from other goods held by you so that they remain readily identifiable as our property.
- Not remove, deface, or obscure any identifying mark or packaging on or relating to the goods.
- Maintain the goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
15.3 We reserve the right to cancel any contract or suspend further deliveries without liability if:
- You become subject to bankruptcy or insolvency proceedings.
- You cease, or threaten to cease, to trade.
- We reasonably believe that any of the above events is about to happen.
In such cases, we may enter your premises or any other premises where the goods are stored to recover goods that remain our property.
JURISDICTION
Any dispute or claim arising out of or in connection with these terms and conditions, including disputes relating to their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.